|
2. Do you require help to book online?
« Back
to the FAQ list
Here are some questions and answers to help you out
quickly.
I keep getting a credit card error while trying
to book, what do I do?
The EUROQUEST booking process is
completely automated and all credit card transactions are 100% secure. If
your credit card is generating a consistent error, verify that your card has
not expired. You may also contact the card issuer to confirm your monthly
spending limit has not been exceeded. Otherwise, we recommend you complete
the booking using a different credit card. For further assistance contact
our
Customer Care.
Can I book over the telephone?
EUROQUEST is a complete online booking service therefore
does not offer a reservation service via the telephone. However, we offer 8
hour, 5 days a week customer service via email to support your booking
questions. EUROQUEST Customer Service guarantees turnaround within 48 hours.
I want to book a vacation package, how can I do
this?
We do offer packaged travel that includes airfares.
EUROQUEST specializes in small independent sightseeing tours, excursions,
attractions and events in over 600 destinations worldwide. For packaged
vacation information or other travel information, we recommend you contact
our friendly agents or your local licensed travel agent by email as
followed:
Groups (over 10 travelers),
Click here
Independent Travel Arrangements:
Click here
Can I book Air / hotels / car rental through you?
EUROQUEST offers bookings for air, cars or hotels. We
specialize in small independent sightseeing tours, excursions, attractions
and events in over 600 destinations worldwide. For other travel information,
or for help in planning an all-inclusive vacation, we recommend you contact our friendly agents or your local
licensed travel agent by email as followed:
Groups (over 10 travelers),
Click here
Independent Travel Arrangements:
Click here
Can you give me directions or maps from one place
to another?
EUROQUEST is able to assist you with any questions
specifically relating to our products. We cannot answer your general travel
questions. We do recommend you contact the local tourist or convention
bureau, or an online provider of map information such as mapquest or Google
Maps.
Can you check availability for me?
Availability differs depending on the
type of travel service booked. On each Web brochure page, under the heading
Additional Information
the first line indicates whether a product will be instantly confirmed to
you, and hence available, or if EUROQUEST has to check with its travel
service provider to receive confirmation within 24 hours. Availability
cannot be automatically checked prior to processing your reservation
request.
Where can I get Travel Insurance?
EUROQUEST does offer Travel Insurance at negotiated prices
during the check out process. EUROQUEST strongly recommends the purchase of Travel Insurance.
Can I book this when I get there?
EUROQUEST products can only be booked online. It is
recommended you pre book your travel service to avoid disappointment as many
of the EUROQUEST tours and products are popular, and can be sold out early.
If you wish to wait and book at the destination, you will need to contact a
local travel service provider once at that destination.
We have more than 9 people in our party, how do I
book?
EUROQUEST supplies Schools, Universities
and other affinity groups worldwide, from 10 to 400 persons. For
discounts from 20 passes and over, contact our friendly agents by email as
followed:
Groups (over 10 travelers),
Click here
Can you send me a brochure?
Our brochure pages are electronic and are only displayed
on the web. You should find all the information you need about your desired
travel product on these brochure pages. If there are other details you would
like to know that are not specified anywhere on these pages, please contact
the EUROQUEST Customer Service team via email.
Is there another way to book than online?
EUROQUEST is a complete online travel company and uses a
completely secure and automated booking system, therefore we can only accept
bookings made online, using an authorized and valid credit card. Fax,
telephone or other booking methods are not accepted. EUROQUEST uses the
Secure Sockets Layer ("SSL") supported by Microsoft Internet Explorer and
all other popular browsers. SSL encrypts your personal information such as
your password, address and telephone number, and your credit card is
available only to you and the credit card companies. This encryption makes
doing business on the Internet as secure as making purchases by telephone.
I don't have or own a credit card, how do I
book?
EUROQUEST is a complete online travel company and uses a
completely secure and automated booking system, therefore we can only accept
bookings made online, using an authorized and valid credit card. Fax,
telephone or other booking methods are not accepted. EUROQUEST uses the
Secure Sockets Layer ("SSL") supported by Microsoft Internet Explorer and
all other popular browsers. SSL encrypts your personal information such as
your password, address and telephone number, and your credit card is
available only to you and the credit card companies. This encryption makes
doing business on the Internet as secure as making purchases by telephone.
How do I copy and paste my voucher link?
If you are unsure how to copy and paste a website link,
here are 5 easy steps to help you:
1. With your mouse, highlight the
ENTIRE web address to be copied
2. Select the EDIT menu and choose COPY
3. Go to your web browser and click inside the window
where you normally type the Web address you are going to visit
4. Select the EDIT menu and choose PASTE
5. Now hit ENTER on your keyboard to take you to the
web address
I have not received a reply to my emails
Some email internet providers can mark general booking
emails such as those sent from EUROQUEST as "spam" - please check your spam
folder for previous email replies. If you have your spam filter set on the
highest ranking, only emails from senders in your address box will go into
your inbox. Any other emails (such as replies from internet sites you have
booked on) will go into a "spam" folder. These emails can sit in this folder
for up to 7 days and then your email system will automatically delete them.
How do I book online?
Booking our products is easy.
-- You'll see a Quote and Book or Get a Price Quote button at
the bottom of every brochure page.
-- Click here and the system will prompt you for some
brief details (how many adults, how many kids, travel dates).
-- The next page will contain an exact price quote,
based on your input.
-- If this quote is OK, you can proceed to enter your
traveler, payment and contact details, all on the one screen.
-- You will receive an "Order Summary" with a link to
the voucher for your product.
-- You simply take this voucher to present to the
travel service provider prior to the commencement of your travel service.
All of these details will be written on your voucher for
your information. It is suggested, however, that you staple the brochure
page to the travel voucher so that you have all the information at your
fingertips upon arriving at the destination.
Why do I put my credit card details in again?
Booking destination activities is a separate transaction
to your flights, hotels or other bookings on this site. When you have chosen
your selected travel product, a booking form automatically appears, please
enter your credit card details as requested. Once you submit your booking
and the product becomes confirmed, your credit card is automatically
changed. Your statement will show EUROQUEST as the merchant.
Is my credit card safe?
EUROQUEST uses the Secure Sockets Layer ("SSL") supported
by Microsoft Internet Explorer and all other popular browsers. SSL encrypts
your personal information such as your password, address and telephone
number, and your credit card is available only to you and the credit card
companies. This encryption makes doing business on the Internet as secure as
making purchases by telephone.
Can I book more than one tour at a destination?
You may book any number of tours available in any
destination, depending upon your available time. If you are booking more
than one tour in the same city, please allow sufficient time in between
tours, to allow for traveling between departure points. Each tour must be
booked separately, as each individual tour requires a separate confirmation,
voucher and credit card transaction.
Can't find what you need?
Click here to send the Customer
Care Team your specific request.
|